privacy policy

1. Personal Information Collection and Purpose of Use

The Company collects and uses the following personal information through our inquiry form:

Information collected:

• Name

• Email address

• Phone number (optional)

• Inquiry content

• Company name and department (for corporate customers only)

Purpose of use:

• Responding to inquiries

• Providing information about our services and products

• Sending notifications and follow-ups from our company

• Analysis and improvement activities for service quality enhancement

 

2. Management of Personal Information

The Company will appropriately manage the personal information entrusted to us and will not provide it to third parties except in the following cases:

1. When consent is obtained from the individual

2. When required by law

3. When providing information to business contractors within the necessary scope

   • The Company may provide personal information to business contractors within the scope necessary for business operations.

   • In such cases, we will enter into appropriate contracts with business contractors and ensure thorough protection of personal information.

 

3. Protection of Personal Information

The Company implements appropriate security measures to prevent loss, leakage, and alteration of personal information. We also conduct regular training for employees who handle personal information.

 

4. Personal Information Retention Period

Personal information related to inquiries will be stored for the period specified by law or determined by the Company after the completion of our response, and then disposed of appropriately.

 

5. Rights of Individuals Who Make Inquiries

Individuals who have made inquiries have the following rights regarding their personal information:

• Request disclosure of personal information

• Request correction or deletion if the content is incorrect

• Request suspension of use

To exercise these rights, please contact the inquiry desk listed below.

 

6. Inquiry Desk

For inquiries regarding the handling of personal information, please contact:

• Desk Name: Personal Information Management

• Address: Fuda no Tsuji Square 9F, 5-36-4 Shiba, Minato-ku, Tokyo

• Email Address: info@vitalive.co.jp (Reception hours: Weekdays 10:00-18:00, responses typically within 3 business days)

 

7. Revision of Privacy Policy

This Privacy Policy may be revised without prior notice in accordance with changes in laws or operational conditions. When revised, we will announce it on the Company's website.

Established: February 8, 2024